When empty beds equal lost revenue, patient satisfaction is more important than ever to maintaining a profitable senior care facility. A Panasonic Senior Care Facility Communications Solution is a scalable, cost-effective, fully-integrated communications and alarm management system that improves patient/resident satisfaction, caregiver morale and the company’s bottom line.
Direct Care Connect (DCC) is alarm management application that not only escalates and records alarm response time for each caregiver, but also the frequency and associated urgency of each alarm. Response time metrics can be used by management to assess staff performance and identify high-performing employees. Alarm escalations can be programmed to roll to a variety of devices.
When integrated with an existing communications server, DCC offers an array of one-touch options for fielding patient-triggered alarms on cordless handsets and mobile devices. With a single touch, a nurse can choose to accept or reject an alarm or call and speak directly with the patient. If a nurse is unable to field the page, the alarm will roll to a series of pre-assigned backups until answered.
REAL-TIME VIEW OF ALARMS
HISTORICAL VIEW OF ALARMS
Direct Care Connect features a robust, built-in report generation function that pinpoints trends that allow administrators to affect optimal scheduling—so, for example, higher-paid RNs aren’t overutilized during hours when CNAs would suffice. Caregivers using DCare-enabled Android devices can easily be tracked when Bluetooth® sensors are installed.
The Panasonic Senior Care Facility Communications Solution can be customized for integration with building hardware and software systems such as door sensors and fire alarms or with databases.*
*Some systems may not be compatible.
DCARE is a BYOD mobile application that leverages your existing Wi-Fi network to turn Android only mobile devices into PBX extensions capable of receiving and responding to alarms. With DCare, you can create customized alarm groups to include orderlies or cleaning and maintenance personnel. In facilities with larger alarm traffic, DCare shows all alarm activity in DCC in real time.
RECEIVE AND RESPOND TO ALARMS
VIEW ALARM HISTORY
A Panasonic DECT Cordless Handset replaces fragile walkie-talkies and speeds up response times by letting roaming nurses immediately speak with patients from anywhere, ideal for areas of the facility without Wi-Fi coverage. Questions can be answered without a room visit and medicine or other items can be retrieved on the way to the room.
Senior care facility nurses and other caregivers understand the critical importance of clear, two-way communication with residents calling from their room or elsewhere in the facility. Poor voice quality can burn valuable staff hours through needless room visits. The KX-DTU100 Digital Communications Terminal is a cost-effective alternative to traditional nurse call terminals and leverages Panasonic’s industry-leading DECT communications technology, enabling smooth, crystal-clear call quality between caregiver and resident.
A full duplex speakerphone lets each party clearly hear the other without jarring interruptions, even if their voices overlap. A large, 4-level volume control button has been designed for easy operation, especially by the elderly. A prominent red call button is lit by an always-on LED light.
The KX-DTU100 can be administered through a centralized communications server, so administration is efficient and convenient. Three one-touch buttons can be centrally programmed as simple speed dials and can also play back pre-recorded information of commonly asked questions such as the day’s food and drink menu or general facility announcements, saving staff hours otherwise spent on the phone.
You can easily expand communication options by connecting the KX-DTU100 to call cords or pull switches where additional alarm triggers are needed—in the bathroom, for example. Or add an analog phone by simply plugging it into the KX-DTU100*. Better still, you can more effectively manage and respond to patient-triggered alarms using our DECT cordless handsets or Android devices connected to Wi-Fi. The result is a single, comprehensive communications solution that’s efficient and requires fewer resources to administer.
*Hybrid card required.
The unit is powered by the communications server eliminating the need for extra wiring or battery monitoring and replacement.
Because the KX-DTU100 connects to existing phone wiring, installation is easy and cost effective.
Customize your Panasonic Senior Care Facility Communications Solution with our optional applications software.
Call Accounting lets you quickly and easily set up billing functionality for individual rooms—DID or direct analog lines—and then charge on a monthly basis based on telephone usage. It also logs incoming, outgoing and internal calls and creates historical reports letting you better control expenses while accurately allocating costs.
Program Dial Out Notification to alert predefined recipients via desktop or cordless extension, email or text that an inbound and/or outbound call was placed to or from a PBX extension. Quick-response personnel are instantly alerted whenever 911 is dialed from within the facility and workers at the front desk can direct police or EMTs upon their arrival.
SIP IVR reduces costs associated with fielding routine calls by providing automated inbound/outbound call interactions based on touch-tone or voice commands supplied by callers/customers. Residents or their relatives can check account balances or quickly and easily have their call routed to the desired party without tying up the staff.
Appointment Reminder automatically notifies residents and their family of upcoming appointments or periodic events via outbound call, email or text message. You’ll see a quick return on investment due to a decrease in no-shows and fewer staff hours spent on the phone.
Ask us about discounts and free extended warranties available to qualifying non-profits.